Privacy Policy

P R I V A C Y  P O L I C Y

Luxe Skincare takes your privacy seriously. The following principles guide our  treatment of your personal information:

1. We value the trust you place in Luxe Skincare when sharing your personal  information with us.

2. We strive to be transparent with you about what personal information we  collect, what we do with it and with whom we share it.

3. We endeavor to work with you to address your concerns about how we use  your personal information.

4. We strive to take steps designed to secure your personal information and  reduce the risk it will be misused.

Throughout this document, “we”, “us”, “our”, “ours” refer to LUXE SKINCARE.  Wherever we have said ‘you’ or ‘your’, this means YOU.

In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’,  ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them  in the applicable privacy laws.

Firstly, please take a moment to familiarize yourself with our privacy practices  and let us know if you have any questions by sending us an email to Customer  Care or submitting a request through the “Contact Us” form on our websites. We have tried to keep this Notice as simple as possible, but if you’re not  familiar with terms such as Cookies, IP Addresses and Browsers then please  read about these key terms first.

This Privacy Policy outlines Luxe Skincare’s approach to Data Protection and  Privacy to fulfill its obligations under the applicable laws and regulations. This  Privacy Policy applies to your Personal Data which is processed by us, whether  in physical or electronic mode.

SCOPE AND COMMITMENT

This Privacy Policy (“Policy”) describes how Luxe Skincare collect, use,  share and otherwise process personal information in connection with our  websites, applications, and other online platforms which link to or display this  Policy (the “Platform”). This Policy is not, however, a contract and does not  create any legal rights or obligations.

When we use the term “personal information” in this Policy, we mean  information that identifies, relates to, describes, is reasonably capable of being  associated with, or could reasonably be linked, directly or indirectly, to you. It  does not include aggregated, de-identified or anonymized information that is  maintained in a form that is not reasonably capable of being associated with or  linked to you.

We commit to protecting your privacy and hence our Personal Data handling  practices are continually reviewed to ensure compliance with the applicable  Privacy laws and regulations.

WHAT INFORMATION DO WE COLLECT?

We collect information about you at our Website, Mobile Application,  Exclusive Brand Outlets and at our Customer Service Centers. Some of this  information does not identify you personally, but provides us with information  about how you use our services and engage with us (we use this information to  improve our services and make them more useful to you). The information we  collect about you, your parents, your spouse or children includes some or all  the following:

  • Contact Information. For example, we may collect your Name, Mailing  Address, Mobile Number, Telephone Number and Email Address.
  • Payment Information. For example, we may collect details regarding your Card Number, Card Type, Bank Name, Transaction Amount and  Billing Address.  
  • Shopping History. For example, we may collect personal information  about the items you viewed, added to your cart, purchased or returned. ∙
  • Information You Post. We may collect personal information you post in a public space on our Platform such as on our Ratings & Reviews  feature.
  • Social Media Information. We may collect personal information you  post on our Social Media pages. We may also collect your social media  profile information and personal information posted on your page.
  • Employment Information. If you apply for a job through our Platform,  we collect the personal information you include in your Application. For  example, this may include the name and address of your Employer and  your Employment history.
  • Information You Submit. We may collect personal information when  you send us a message through the “Contact Us” page or similar features  on our Platform. We may also collect personal information when you  enter a promotion. This may include photos, videos and other user generated content that you submit.
  • Demographic Information. We may collect your Birth date, Anniversary  Date, Age, Gender and Zip Code. We may also collect personal  information relating to your hobbies, interests and shopping behavior.
  • Device Information. We may collect the type of device you use to access  our Platform. For example, we may also collect your device identifier, IP  address or mobile operating system. We may collect Communication  details such as the Metadata and other Personal Data we get from  communications done through E-mails, SMS, instant messages and  calls.
  • Location Information. We may collect precise location information from  your device. This may include information about your exact location  when you use our Platform or may include information that allows us to  approximate your location. We may also collect this information in the  background when our mobile applications are not in use.
  • Log and Analytics Data. If you use our website, we may collect  information about the browser you are using. We may look at what site  you came from, or what site you visit when you leave us. If you use our  app, we may look at how often you use the app and where you  downloaded it.

HOW WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal information in the following ways:

  • Directly From You. For example, when you:
    • Register for an account.
    • Purchase products or services through our Platform.
    • Sign up to receive promotional communications.
    • Request a sample.
    • Join a loyalty, rewards or similar program or club.
    • Participate in one of our promotional sweepstakes, contests,  surveys, or focus groups.
    •  Use the Ratings & Reviews or related services and features.
    • Submit a request to our Consumer Service team.
    • Interact with Luxe Skincare social media pages.
    • Apply for a job through our Platform.
  • Automatically. For example, when you:
    •  Install and use Luxe Skincare mobile apps.
    • Visit and navigate our Platform on any device.
    • Enable location-based features on our Platform.
    • Click on sponsored links or third-party advertisements.

We may also collect personal information about you over time and across  different websites, apps and devices when you use our Platform, using tracking technologies such as Cookies, Pixels, Flash Objects, APIs and  Mobile Software Development Kits (SDKs) and we may use third party  services to collect this personal information when you use our Platform.

  • From Third Parties. We may receive personal information about you  from other sources. For example, this may include receiving personal  information from:
    • Our business partners, including online advertising networks,  analytics vendors, and companies that co-sponsor our  promotions.
    • Social media sites, including Facebook, Twitter, YouTube,  Pinterest, Snapchat and Instagram. The information we receive  from these social media sites is dependent upon the social  media site’s policies and your settings on that site.
    • Third party sites, including those that allow you to integrate  your third-party account with your Luxe Skincare account.
    • Family, friends and others who provide your personal information to us because they think you may be interested in  our products and services or they want to share a product or  service with you.
    • Companies that provide personal information to supplement  what we already know about you, including data aggregators.  
    • Certain third parties might link your name or email address to  other information they have collected. That might include past  purchases made offline or online. It might also include online  usage information.
  • By Combining Personal Information. For example, we may:
    • Combine personal information that we collect offline with personal information we collect through our Platform.
    • Combine personal information we collect about you from the  different devices you use to access our Platform.
    • Combine personal information we get from third parties with  personal information we already have about you.

HOW WE USE YOUR PERSONAL INFORMATION?

We may use your personal information in the following ways:

  • To Provide Our Products and Services. This could include fulfilling  your requests for products or services. It could also include processing  purchases or other transactions.
  • To Improve Our Products and Services. We may use your personal  information to make our Platform, products and services better. We may  also use your personal information to customize your experience with us.
  • To Understand Your Interests. For example, we may use your personal  information to better understand what products interest you.
  • To Respond to Your Requests or Questions. This may include  responding to your feedback or notifying you if you win a promotion.
  • To Communicate With You. We may communicate with you about your  account or our relationship. We may also contact you about this Policy or  our Platform terms and conditions.
  • To Determine Your Eligibility. We may use your personal information  to verify your identity or determine your eligibility for some of our  products, services and promotions. For example, this may include  verifying your age, date of birth and state of residence. If you apply for a  job through our Platform, we may use the personal information you  provide to evaluate your application.
  • For Marketing Purposes. We may provide you with information about  new products and special offers. We might use your personal information  to serve you ads about products and offers. We might tell you about new  features or updates. These might be third-party offers or products we  think you might find interesting. We may also use your personal  information to send you electronic communications, including through  whatsapp and/or email and/or text message.
  • For Interest-Based Advertising. We and our third party partners may  engage in interest-based advertising using personal information gathered  across multiple websites, devices, or other platforms to serve you relevant advertising on our Platform or on other sites, services and  mobile applications or on other devices you may use.  
  • For Security Purposes. This could include protecting our company and  consumers who use our products and services. It may also include  protecting our Platform.
  • To Send Push Notifications. If you use our mobile apps, we may send  you push notifications about new products or special offers.
  • As Otherwise Permitted By Law or As We May Notify You.

HOW WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information in the following ways:

  • Internally. We may share your personal information within Luxe  Skincare and its Group of Companies, Firms and Brands.
  • On our Platform. For example, we may display personal information you  post on our Ratings & Reviews feature. We may also display personal  information you submit in connection with a promotion.
  • With Our Service Providers. We may share your personal information  with third parties who perform services on our behalf. For example, this  may include merchandise vendors and payment processors. It may also  include organizations and/or companies that send emails on our behalf  or help us run our Platform.
  • With Our Business Partners. For example, this may include a third  party that co-sponsors a contest or promotion. We may also share  personal information with data aggregators, advertisers, media buying  agencies, advertising networks and advertising service providers.
  • With Third Parties for Marketing Purposes. This may include our  affiliate Companies or firms or brands or third parties whose products or  services we believe you may be interested. These third parties may also  share your personal information with others. These third parties may use  your personal information for their own marketing purposes or the  marketing purposes of others. This may include the delivery of interest based advertising.
  • For Business Transactions or Reorganizations. We may take part in or  be involved with a corporate business transaction, such as a merger,  acquisition, joint venture, or financing or sale of all or a portion of our  organization’s assets. We may disclose personal information to a third  party during negotiation of, in connection with or as an asset in such a  corporate business transaction. Personal information may also be  disclosed in the event of insolvency, bankruptcy or receivership.
  • To Comply With the Law or To Protect Ourselves or Third  Parties. For example, this could include responding to a court order or  subpoena. It could also include sharing personal information if a  government agency or investigatory body requests. We might share  personal information when we are investigating potential fraud. This  could include fraud we think has occurred during a sweepstakes or  promotion. We may also share information if you are the winner of a  sweepstakes or other contest with anyone who requests a winner’s list.
  • For Other Reasons We May Describe to You.

CHILDREN UNDER 16 (SIXTEEN) YEARS OF AGE

Our Platform is intended for adults. We do not knowingly collect or solicit  any information from anyone under the age of 16 though our Platform. In the  event that we learn that we have inadvertently collected personal information  from a child under the age of 16 (Sixteen) years, we will delete that information  as quickly as possible. If you are under the age of 16 (Sixteen) years, while you  may look at our site, you should not make a purchase, register and/or submit  Personal Data to us. We or our associates /affiliates do not knowingly collect  information from minors. If you believe that we might have collected personal  information from a child under 16, please contact us  at info@luxeskincare.co

CHOICES REGARDING YOUR PERSONAL INFORMATION

  • Marketing Communications:

You can opt out of receiving our marketing communications. Note that  you will still receive non-marketing or transactional messages from us,  including messages about your account and responses to your inquiries.  To opt out of receiving our marketing communications, you can contact  us as follows:

  • Send us an email at info@luxeskincare.co
  • Call us at +93709 86500 from Monday to Friday between 11:00 A.M. to 7:00P.M. (Indian Standard Time – IST)
  • Send us a letter at:

Manak House, R No. 14/15 , 44 C P Tank Road, Landmark :- Near Gulalwadi Circle, Opp. 3rd Panjrapole Lane, Mumbai-400004 Maharashtra

For promotional emails or text messages, follow the instructions included  with the marketing communication.

  • Mobile Application and Location Based Services:

You may control our collection and use of location-based information  through our mobile applications by adjusting the settings on your mobile  device. If you withdraw permission for mobile applications to access  precise location data, we may continue to approximate your location  based on information like your IP address.

You may completely opt out of all location-based information collection  by us if you uninstall all of our mobile apps from your devices.

SECURITY

The Internet is not 100% secure. Like all businesses, we cannot  guarantee the security of the personal information you provide to us via the  Platform. We have, however, taken certain steps designed to reduce the risk  that the personal information you provide us will be subject to loss, misuse,  unauthorized access, disclosure, alteration or destruction. We encourage you  to use caution when using the Internet. A user id and a password are needed  to access certain areas of the Platform. It is your responsibility to protect your  username and password.

LINKS TO THIRD-PARTY SERVICES

Our Platform may contain links to other third-party sites, plug-ins,  applications or other online services. If you click on a link to a third-party site  or other online service, you will be taken to a site or other online service we do  not control and that is not governed by this Policy. We are not responsible for  the privacy practices used by third-party sites and other online services. We  suggest that you read the privacy policies of those sites and other online  services carefully.  

CROSS-BORDER DATA TRANSFER

Personal Data we hold about you may be transferred to other countries  outside your residential country for any of the purposes described in this  Privacy Policy.

You understand and accept that these countries may have differing (and  potentially less stringent) laws relating to the degree of confidentiality afforded  to the information it holds and that such information can become subject to  the laws and disclosure requirements of such countries, including disclosure to  governmental bodies, regulatory agencies and private persons, as a result of  applicable governmental or regulatory inquiry, court order or other similar  process. In addition, a number of countries have agreements with other

countries providing for exchange of information for law enforcement, tax and  other purposes.

If we transfer your Personal Data to third parties for purposes stated in this  Privacy Policy, we will use best endeavors to put in place appropriate controls  and safeguards to ensure that your Personal Data is kept accurate, adequately  protected, and processed only for specified and reasonable purposes in a  manner that is fair, transparent and has a lawful basis, and is stored for no  longer than is absolutely necessary.

RETENTION AND DISPOSAL OF DATA

We keep the Personal Data we collect about you on our systems or with  third parties for as long as it is required for the purposes set out in this Privacy  Policy and for legal or regulatory reasons. We will only use your Personal Data  for those purposes and will make sure that your Privacy is protected. We shall  take reasonable steps to delete or permanently de-identify Personal Data that is  no longer needed.

DO NOT TRACK

Some web browsers have a “Do Not Track” feature. This feature lets you  tell websites you visit that you do not want to have your online activity tracked.  These features are not yet uniform across browsers. Our sites are not currently  set up to respond to those signals.

CONSENT

By using the Website and/ or by providing your information, you consent  to the collection and use of the information you disclose on Our Platform in  accordance with this Privacy Policy, including but not limited to your consent  for sharing your information as per this privacy policy.

YOUR RIGHTS AS A CUSTOMER

If you have any issue, questions, comments or concerns with respect to  our privacy practices or this Policy with regards to your information, we would  prefer you to contact us directly in the first instance so that we can address  your issue, questions, comments or concerns and for the same you shall  contact us at the following:

  • Send us an email at info@luxeskincare.com.
  • Call us at +93709 86500 from Monday to Friday between 11:00 A.M. to 7:00P.M. (Indian Standard Time – IST)
  • Send us a letter at:

 Manak House, R No. 14/15 , 44 C P Tank Road, Landmark :- Near Gulalwadi Circle, Opp. 3rd Panjrapole Lane, Mumbai-400004 Maharashtra

WHEN DOES THIS PRIVACY POLICY APPLY?

This Privacy Policy applies to all of the services offered by Luxe Skincare through its websites including www.luxeskincare.co  via Luxe Skincare mobile  app or the exclusive Luxe Skincare brand outlet but excludes services offered  by other companies or individuals including the products or sites which may  be displayed to you wherein the products of Luxe Skincare are displayed when  browsed in search of our official website.

CHANGES IN POLICY

From time to time, we may change our Policy. We will notify you of any  material changes to our Policy as required by the provisions of Law. We will  also post an updated copy of this Policy on our Platform. Please check our  Platform periodically for updates.

JURISDICTION

If you choose to visit the website, your visit and any dispute over privacy  is subject to this Policy and the website’s terms of use. In addition to the  foregoing, any disputes arising under this Policy shall be governed by the Laws  of India.